Cancellations

• We require 72 hours notice to cancel or reschedule a single day class for a studio credit. If required notice is given, you will receive a gift card to partake in a future class of equal value. You will not receive priority in future classes due to having a credit. If 72 hours notice is not given, you will not receive a credit.

• Groups of more than 2 cancelling their spots will need to cancel at least 7 days before a scheduled class to receive a credit

• We require 5 business days notice to cancel your spot in a multi-day course. If required notice is given, you will receive a gift card to partake in a future course of equal value. You will not receive priority in future classes due to having a credit. If 5 business days notice is not given, you will not receive a gift cards and no refunds will be issued. No refunds or gift cards will be issued for withdrawals from courses that have already started.

• This includes absences or cancelations due to unexpected events or personal circumstances such as illness including COVID-19. We still require 72 hours or 7 days notice for single day classes and 5 business days for multi-day courses.

• There will be no refunds or gift cards for no-shows.

• If you need to cancel within 48 hours for a single day class or within 5 business days of a multi-day course and you have found someone to take your place in the class, the fee will transfer to them. The new attendee is required to fit the criteria of the class that has been registered for. Payment in full is required from the other individual, in the other individual’s name, before any refunds are issued to the initial purchaser.

• The resale of class spots is not permitted. The attendee must be the person who registered for the class and filled out the waiver upon checkout. If you would like to gift a class, please purchase a gift card.

• There will be no make-up or refunds for missed classes. This goes for single day and multi-day courses. Please assure you’re available for all class dates before registering.

• Ignoring or violating any Age Requirement policies and not being permitted to classes/courses as a result, is not grounds for a refund or credit of any kind.

• If you are unable to partake in a multi-day course due to physical injury after it has started and provide the studio with a physician’s note, you will receive a studio gift card for future classes/events of equal or lesser value of the course, less the value of classes you’ve already participated in.

• Notifications of having to miss or cancel a class must be done so by email to claytime@stuckinthemud.ca in the time frame required. Any other method of notification will not be accepted.

• If you send a notification by email in the time frame required and it has not been seen or responded to right away, the date and time it was sent will be honoured.

• Credits will be given in value that was paid. Credits are not representative of the class that was purchase.

• Walnut the corgi, is the studio dog and will be at Stuck in the Mud most of the time. If you have an allergy, this must be communicated and arranged before the day of the class. Failure to notify and inability to partake in the class will result in no refund and a forfeiture of your spot in the class.

• We reserve the right to cancel events due to inclement weather and mandated closures. In events such as these, studio gift cards will be issued. We also reserve the right to cancel classes/courses/events due to the minimum enrolment not being reached. In this event, full payment will be refunded, however you will also have the option to receive a gift card.

• If a class or workshop is canceled due to any maintenance work that may disrupt said class, you will receive a full credit to join a class at a later date.

Breakage

• Although all care is taken to ensure the work gets to the kiln and back to you in one piece, Stuck in the Mud takes no responsibility for any breakages during the drying and firing process or any explosions in the kiln. Pottery is an art but also a very humbling craft, and takes years of practice. Do not be disheartened if your work does not make it. Even the most experienced potters have issues with firing. You are here for the experience and to learn.

Items

• Not being happy with your work or ceramic abilities is not grounds for a refund. Not everyone learns at the same level, and rarely does anyone pick-up the craft right away. Learning is a process and again, you’re here for the experience, not the final product.

• A refund is not permitted for pieces that have been disposed of or sold after having not been picked up by notified clients in the timeframe given in the pick-up notification email. You may arrange to have your items picked up at a time convenient for you.

• Leaving items after classes/courses without names or proper labels and those items being disposed of is not grounds for a refund.

Gift Cards

• Gift cards are not refundable or exchangeable for cash.

• The attendee must be the person who registered for the class and filled out the waiver. If you would like to gift a class, please purchase a gift card.

• If the class is full, more room cannot be made for another attendee and students are not permitted to share wheels/work stations. There is only enough space for how much equipment is available.

• Guests are not permitted in the studio during classes/courses. All those present during the class must be registered students.

• The studio door will be locked during instructed classes as to avoid disruptions

• All class times are inclusive of time for clean-up

• There will be no food open or eaten after the start of class

Single Day Classes

• For the Crash Course, if you are an experienced potter practicing, you must wait until all demos are finished to begin wheel throwing,

• We reserve the right to cancel classes if the minimum enrolment is not reached.

Multi-Day Courses

• Participants must ensure they practice at the level of the class they are registered for.

• Students must follow the curriculum of the class and use the tools provided by the studio. If you have your own tools that are the same as the ones being used in course, you may use those. However, if a tool has not been introduced in the course, you are not permitted to use it.

• We reserve the right to cancel courses if the minimum enrolment is not reached.

Sound policy

• You may not play music, listen to or watch videos on your personal devices during the Crash Course.

• You may only play music, listen to or watch videos on your personal devices with your headphones at a volume that doesn’t disturb others, during Friclay Night, freethrow or freebuild time-slots, and after demos in multi-day courses.

Items

• The quantity of items you may keep is dependant on the class/course are as follows:

— 2 items from Crash Course *

— 6 for multi-day courses *

• Items that have been left after classes/courses without names or proper labels will not be fired and will be subject to disposal.

• All items made in single day classes will be finished and glazed in one colour by the studio. The bottoms will be trimmed and labelled with the student’s last name and date of the class.

• Items that have been left beyond the pick-up timeframe given in the pick-up notification email, without prior arrangements, will be either subject to disposal, smashing or automatically donated to Stuck in the Mud to be either used or sold as we see fit.

• Items can take anywhere between 2-4 weeks to complete. Emails asking when items will be ready will not be answered. You will be emailed when your items are ready for pickup or if your items cracked/did not survive the firing process. Check your spam folder regularly!

*Dependant on piece size and class. Stuck in the Mud reserves the right to apply upcharges if items are larger in size.

Broken Items

• If a guest in the studio is to break the pieces of another customer, they are responsible to pay the value of the class the item/items were made in.

Materials

• All clay used in the studio will be red.

• Students may not bring in or use any material not purchased from or provided by Stuck in the Mud.

Glazing

• For all single day courses, glazes will be applied to items by Stuck in the Mud staff. There will be no returning to the studio to detail your pieces from single day classes.

• Glazing and the ceramic process is covered in multi-day courses.

• For multi-day courses, if you are interested in purchasing materials to be used and kept in the studio through Capital Pottery Supply, let us know and upon approval and we will order it for you plus an additional administration fee of $5+hst. 

• The studio is not responsible for any injuries that may occur on the premises.

All orders and payments must be made in person or online. Payments over the phone or email are not permitted.

Stuck in the Mud reserves the right to have occasional sales and to offer discounts on classes. We do not permit price adjustments to previously purchased tickets.

Party info is TBD!

Rudeness, harassment, and otherwise self righteous entitlement will not be tolerated under any circumstance. If you are found to exhibit these behaviours, you will first receive a warning. If these behaviours continue after the first warning, you will be asked to leave immediately. This will result in your spot in the class being cancelled, as well, you will not receive a refund. Please just don’t be a dickhead.

Stuck in the Mud reserves the right to refuse service to anyone who creates an unsafe environment for its employees. If any employee at Stuck in the Mud is not comfortable providing services to a particular individual, they retain the right to decline their request.

If you would like to gift someone a class, you must purchase them a gift card. The class must then be purchased and registered for by the gift card holder.

We do not offer kiln rental services.

All communication will be done so through email.

The studio does not have a phone as it is very difficult and inconvenient to have to answer one with hands covered in clay. I am also the owner/instructor/administrator/only person here and have specified hours set aside to correspond and take on my administrative tasks.

As mentioned above, if you send an email to cancel your place in a class or reschedule and have notified in the time frame required, the date and time the email was sent will absolutely be honoured even if it hasn’t received a response right away.

Emails asking when items will be ready will not be answered.

We reserve the right to update our policies as we see fit